Discover the Platform
Manuteno's ticket system simplifies the incident handling workflow.
Channels
We receive your incidents through various channels. Service management is centralized and facilitates problem resolution.
The WhatsApp channel allows users to open and track incidents simply and directly using the app that is already part of their daily routine. With support for audio, photos, and videos, this channel makes problem reporting more intuitive — just send the information via chat and track the ticket's progress in real time.
App
The App channel offers a complete experience within the Manuteno application. Here you can open tickets, attach photos, videos, and audio, and track the history of your requests with all details organized in one place.
Website
The Website channel is ideal for those who prefer to use a browser, whether on desktop or mobile. Through the site, you can open incidents, attach multimedia, and track ticket status with the same ease of access, without installing any application.
INTELLIGENT HANDLING
AI integrated with fully configurable workflows
Our system allows you to configure rules, workflows, and service criteria according to your operation's reality. Artificial intelligence ensures efficiency, traceability, and standardization throughout the process.
Automatic incident classification by AI, according to defined rules
Configurable prioritization, based on impact, urgency, or business criteria
Intelligent routing by specialty, following customized workflows
Complete historical record, with actions, responsible parties, and teams involved
Opening incidents via portal, integrated with configured workflows
TICKET OPENING FLOW
User accesses the system
Describes the incident
Attaches photos, videos, or audio
Ticket created successfully
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